ID of Level 3 Parent: 1154

Customers

We are thrilled you have selected Independent Bank to finance your vehicle!  We have compiled some resources to help answer any questions you might have.  If you still have questions, please access our FAQs.


Are you looking to refinance?

We’d love the opportunity to help you with this. Click here to chat with a representative.


Do you need to skip a payment?

Need some help with your next payment?  Check to see if you are eligible for a WebSkip here.


Automobile Calculators

Use our handy calculators to help make your financial decisions easier.

  • How much car can I afford?
  • What is my loan rate?
  • How long will it take to pay off my loan?
  • How much will my loan payments be?

Auto Loan Payments

i-bank offers several ways to make your auto loan payment, and we process all payments on the same business day they are received.

Click here for payment info.


Grace Period

Grace Period: Payments must be received by i-bank within your grace period to avoid a late fee. Grace periods vary by state, so refer to your contract for specifics.

* We recommend you send your payments five business days before the due date.


Payoff Information

Ways to receive a 10-day Payoff

Customer Service Department: Operating Hours Mo-Fr 8am-5pm CT, (888) 716-9293 extension 298

Website - www.i-bankonline.com: On the home page, click the Login button located at the top right. From the drop down menu, select Auto Loan Payments.  Then click the Payoff System.  Input the 8-digit borrower number and the 5-digit note number.  Enter the last six digits of the VIN number, and click Retrieve.

24-Hour Phone Banking: (901) 84-ibank or (800) 627-6080.  Enter the Borrower Number, Note Number, PIN (last four of signer’s SSN), & DOB.


What is the borrower number?

1. The first part is your borrower number (6-8 digits)

2. On the following coupon, the part in the red box is your borrower number, i.e. 01163662

Borrower number indicated in red box.


Payoff Mailing Address

Independent Bank
Attn: Loan Payoff
5050 Poplar Avenue, Suite 110
Memphis, TN 38157


Important Information

If a personal check, electronic payment, or money order is sent to pay off the loan, the title will be mailed after seven business days. If you send a cashier’s check or wire transfer, then the title will be mailed out within two business days.  The title will be mailed to address listed on the loan account unless otherwise requested in writing.