Customer Service

For many banks, customer service is hard to come by. But at i-bank, we believe firmly in listening to and understanding your unique banking needs. The opportunity to gain feedback from you is what allows us to continue providing tailor-made banking solutions that puts us ahead of our competitors.

Contact Us

Whether you have a service inquiry or banking request, we’ve got you covered. Find the contact information for all of our branches and departments.

ABA Routing Number

Our routing number for domestic wire transfers or direct deposits is 084008426.


These are a handful of our standard forms. If you do not see the form you need, please call customer service at 888.716.9293 ext. 298.

Overdraft and Posting Order Changes

Effective September 1, 2022 the posting order and some overdraft fees have changed for your benefit.  

Audit Confirmations and Third-Party Requests

CPAs and other accounting services may submit audit confirmations and asset verifications through

For questions regarding confirmations, contact Independent Bank Customer Service Department at (888) 716-9293.