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Automobile Loan Account Questions

Automobile Loan Account Questions

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How can I pay my vehicle loan online?

Simply click here. All other payment options are explained here.

How can I get an amortization schedule on my loan?

You may request an amortization schedule from Customer Service.

Can I change my due date?

Yes, you can.  You can move the due date forward up to 15 days or to the last day of the month, whichever is first. A one-time fee may apply to this service.  If you would like to learn more, please contact Customer Service.

How do I cancel my warranty/service plan?

You need to consult your dealer to cancel your warranty.

Why haven't I received a statement or bill yet?

Revolving loans receive a monthly statement, and are mailed the 25th of each month.  Installment loans are issued a coupon book. The booklets are issued for up to 36 months at a time. If your loan is longer than 3 years, then a second booklet will be issued approximately 21 days before the next due date.

How do I remove my name from the loan?

For any change in signers, the loan must be refinanced. Contact Customer Service, for more information.

Why is my payoff higher than my regular payment?

The payoff is made up of your current principal balance, interest due, plus any service charges or fees, which may or may not have assessed the loan.

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