Can I register for Bill Pay on my phone?

You must first access online banking using a personal computer; click on the Bill Pay button and enroll there.  Chances are that you automatically registered for Bill Pay when you signed up for online banking.  If so, all you need to do is set up one or more payees, and you're on your way.

Can I see completed payments on my phone?

Yes, you can.  Simply select the Payment History button on the Make a Payment page and you will see the most recent ten payments that have been made.  Use the More History button to see additional payments, a maximum of ninety days in the past.  The details provided include the payee name, payment date, amount, and from account.

Why am I receiving an error when entering my password?

Your password must be between four and eight characters.  Also, your password cannot contain leading or trailing blanks.

Why am I receiving an error when entering my user id?

The user id must be between 6 and 20 characters.  It must contain at least one alpha character, and cannot be the same as your Tax ID, social security number, or account number with i-bank.

Is it safe to bank using the Mobile Banking service?

Yes, it is.  To protect your privacy, you are required to authenticate yourself, using the same information from Online Banking, on each individual mobile device.  And all communication between your mobile device, wireless provider, and the mobile banking server are encrypted.  In addition, your passwords, answers to challenge questions, and account information are never stored by the mobile device or in the Mobile Web Banking application.

Is help available through my mobile device?

For help regarding i-bank's Mobile Banking service, contact Customer Service.  For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.