What is Mobile Banking?
Mobile Banking is a service that enables you to access your account information, conduct transfers, and pay and manage your bill payments either by downloading our app for your iPhone or Android devices or by using your mobile device’s web browser.
What does Mobile Banking cost?
We offer this feature for FREE, but you are required to subscribe to a data plan through your wireless provider. You should check with your wireless provider whether additional fees apply.
How does Mobile Banking work?
From your mobile device, simply open a browser and enter Independent Bank's homepage – www.i-bankonline.com. Or open our mobile app on your device.
Enter your user ID and password – the same that you use for Online Banking – and select the Log In button. No separate or different registration is required. Answer any additional security questions (if needed), then select the Continue button to access Mobile Banking. Once logged in, you can navigate to:
Access Your Accounts and statements » Pay Bills » Make Transfers
Using our mobile app, you can also deposit checks and view your accounts across all financial institutions in Money Management.
Can I see transactions for a different time period?
From your mobile browser, choose “older” at the bottom of the screen to see previous history. If you are using our mobile app, simply keep scrolling to view your history.
My session timed out pretty quickly. Can I change the timeout value?
Five minutes is the only timeout option. For your security and protection, when there has been no account activity for five minutes, the session will time out and display the Mobile Web Banking log-in page with a Session Expired message.
Can I see scheduled transfers on my phone?
Yes, just select the View Scheduled Transfers link on the Transfer tab to see up to ten transfers scheduled over the next 30 days. If you have more than ten transfers scheduled, just select the View More button.
Can I change or remove a scheduled transfer?
Yes, you can do both. On the Schedule Transfer page, scroll down and use the Edit Scheduled Transfer link to change the amount, from account, to account and/or date for any future dated one-time transfer. Or you can use the Delete Scheduled Transfer link to remove a future dated one-time transfer.
