My card is lost or stolen. What do I need to do?

To prevent possible fraud, please report a lost or stolen card as soon as possible (day or night), so it can be blocked from further use..  

• Debit cards:(844) 890-2265.  
• Consumer Credit Cards:(800) 558-3424.
• Business Credit Cards: (866) 552-8855. 

To replace your card, please contact Customer Service at (901) 844-0400 or toll-free at (888) 716-9293.

I haven't received my PIN?

Your PIN is mailed separately from your new card.  It should follow your card within two to three days. If you chose your own PIN, then you will not receive a PIN code in the mail.

Do I have to make my first card transaction on my new card at an i-bank ATM?

No, you do not.  Once the card has been activated, you may use it anywhere.

How do I activate my debit card?

You can activate your chip debit card by calling (800) 627-6080.  If you have any questions, contact Customer Service at (901) 844-0400 or toll-free at (888) 716-9293.

Where are i-bank's ATMs?

Each branch has an ATM.  You may also use a First Horizon Bank ATM for withdrawals, balance inquiries, and transfers free of charge.  

Can you tell me what is the CVV code on the back of my card?

For your security, we are unable to access the customer verification code on the back of your card.  If the CVV has worn away, we can reissue a new card and CVV code for you.

Can I view my i-bank credit card online?

Yes, you can. In the lower left-hand section of this web page or by clicking here.